The Snitch

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Fix those emails!

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Email is the most widely used form of communication for professionals; however there is a distinct lack of a formal etiquette when communicating through email. The office snitch shares some tips on how to craft a better email, which will help boost your business and career.

How many times when communicating through email, have you gotten an unsatisfactory response?

The fault may lie more with how your message has been written, than the actual message itself.

Here are some tips to help better craft your next email:

  1. Be polite – Mind your Ps and Qs, they can be very powerful. Always use an honorific title when addressing someone else. For example, certain cultures take hierarchy very seriously and addressing the recipient by their first names may be seen as a mark of disrespect.
  2. Follow writing protocol – When communicating with external customers, traditional spelling, grammar and punctuation rules apply.
  3. Keep it simple – Be concise in your email. Nothing is more frustrating than unnecessarily long messages.
  4. Use proper sentence casing – USING ALL CAPITAL LETTERS LOOKS AS IF YOU’RE SHOUTING. It also screams unprofessional.
  5. Be mindful of who you send your email – Send group email only when it’s useful to every recipient.
  6. Don’t get too attached – If sending attachments, ask when would be the best time to send. If the file is too large you may cause jam the recipient’s inbox causing subsequent emails to bounce.
  7. Courtesy Copy (Cc) – Only use Cc when it is important for those you include in the email to know about the contents of the email. Overusing Cc can cause your emails to be ignored.
  8. Personalise – Your email should be personally addressed with customised content. Auto replies are not very effective and come off as insincere.

Written by Dick Chan

January 19, 2011 at 5:52 pm

Posted in Uncategorized

Shelf Life: Do You Have What It Takes To Be Boss?

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Siow and Chang, Mind Kinesis Management

S$16.80 incl. GST

Pearlin Siow’s latest book, written in collaboration with debutant author Cayden Chang bears the façade of a self-help book for would-be entrepreneurs.

In a series of success and get-rich manuals, it would be easy to assume that Siow’s fourth book would provide practical advice on becoming a successful entrepreneur. Why then would a successful author need to collaborate with a neuro-linguistic programming specialist, if the intention of her book was to offer practical advice?

The answer is simple; the book doesn’t offer substantial advice. Divided into two parts, a narrative and interview portion, interviews make up the majority of the book’s content. What is left in the narrative is weak-vague feel good business advice that most business or psychology majors would be able to offer you for free.

The writing itself feels awkward and needs professional editing. Even the interview portion -of local entrepreneurs- feels tacky, serving as an advertisement for the interviews-replete with the contact details of their organisations.

Bookmark This!

Jack Canfield, co-creator of Chicken Soup for the Soul, developed what he calls the “Rule of 5” to meet his goal of getting Chicken Soup for the Soul, to the top of the New York Times Best-Seller List. Jack’s “Rule of 5” requires that every day, he does five specific things to move his goal to completion.

Completing five things each day does not sound like a lot, but imagine this: “Five pages of writing a day, equals seven 250-page books in a year.”

Yes, the book dispenses advice from another best-selling book.

Written by Dick Chan

January 11, 2011 at 12:46 pm