The Snitch

Just a little of everything HR

Archive for the ‘Video’ Category

HRTV: How to spot toxic managers

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Singapore – Bad managers who manipulate and bully their teams will, not only corrupt an organisation’s culture, but also destroy workplace relationships, causing high employee turnover.

“Every employee under that bad manager will become ineffective and inefficient,” Terry Sheridan, managing director of executive consultant firm Guardian Angel, said. She explained the political and toxic nature of the organisation will cause productivity to suffer as employees will “spend more time watching their backs than actually doing their work”.

Sheridan said bad managers are a poison to the organisation as they bring down the morale of their colleagues and can cause many of them to resign. “People don’t leave just leave jobs, they leave bad managers,” Sheridan said.

According to Sheridan, bad managers fall into two categories – tyrant and mediocre. A tyrant, who believes he is superior to the rest of the organisation, tends to bully and overwork his employees. They would also use the organisation’s resources for their own needs, and a “master of office politics”.

While tyrants are easy to spot, Sheridan said mediocre managers are the harder to recognise as a problem in the company. “Mediocre managers are the tricky ones to find because they are the appeasers and the ingraciators.”

“They’ll use flattery to get what they want, and they’re very clever. They’ve been doing it for a very long time,” Sheridan said. She added these managers do the bare minimum at work, and “prefer to get on well with others than getting the job done”.

Sheridan added both types of managers are inconsistent with their work, and being aware of those inconsistencies can help HR identify leaders who should be dismissed.

Read the full article on our website.


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HRTV: Small Talk on employees censoring online profiles

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Singapore – With half of employees in Singapore concerned their careers may be affected by social networking sites, it is not much of a surprise that many are censoring information they put up.

A survey by Kelly Services has revealed 46% of local professionals believe the personal content found on sites like LinkedIn and Facebook can “adversely affect” their job prospects.

“[Employees] need to be careful that they are tapping into the best elements of the Internet when their careers are involved,” Melissa Norman, Kelly Services’ managing director for Singapore and Malaysia, said. With such sites making it easy to put up information, she added there is a “tendency for people to share more than they think”.

In the latest episode of Small Talk, Lee Xieli and Sabrina Zolkifi discuss whether it is right for employees to edit the data they present online, and what HR can do to better utilise such sites in their recruitment process

They also talk about the “brain drain” experienced by Malaysia, and why short term incentives such as resident passes and apprenticeships are ineffective to retain locals and attract overseas talent.

Additionally, Small Talk explores interview blunders which can jeopardise your job opportunities. A recent survey by CareerBuilders.com indentified some of the most unbelievable mistakes, including a man who revealed he was fired from his previous job after beating up his boss.

Other don’ts during an interview include picking your nose or asking the interviewer to leave his own office so the candidate can take a “private” call.


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Written by Sabrina Zolkifi

May 20, 2011 at 11:59 am

HRTV: Small Talk on leadership lessons from GE

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Singapore – Now that the dust around the general elections (GE) is beginning to settle, Small Talk takes a look at the leadership lessons companies can take away.

William Rothwell, a professor who teaches human resources (HR) management and development issues at Pennsylvania State University, said when picking new leaders, organisations need successors who are open-minded. He added it is important they can fill in the gaps of the current leadership, and are able to deliver fresh perspectives.

Sabrina Zolkifi hosts this week’s episode of Small Talk and discusses what else local leaders can learn from the elections, as well as why you should teach your employees the same way you would primary school children.

Mary Sue Rogers, general manager for IBM’s global human resources (HR) for learning and recruitment, said when planning a learning programme, HR should develop one with a learning style familiar to its employees.

“Go back to primary and secondary school, and see how the teachers are teaching your future employees,” she said.

Small Talk also explores how Singaporeans’ favourite language Singlish can affect career prospects and what HR can do about it.


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Written by Sabrina Zolkifi

May 13, 2011 at 1:33 pm

HRTV: Growing a financial talent’s portfolio

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Singapore – Human resources (HR) leaders are urged to give their financial professionals more opportunities to handle big accounts and deals to help develop their potential.

George McFerran, head of Asia Pacific for eFinancialCareers, said while providing training programmes are important, allowing talent to take on more responsibility will help them grow professionally.

Besides giving employees career advancement opportunities, McFerran said HR has a role in ensuring they have healthy working relationships with their managers as well. “People like to be managed effectively and the manager’s relationship [with the employee] is crucial to retaining talent,” he said.

Companies have to look into creating an environment where their employees feel supported and motivated, as that would foster loyalty and potentially help keep them from getting poached by competitors. However, McFerran said while non-monetary benefits can go along way in keeping top talent, HR cannot forget the importance of offering competitive remuneration packages.

McFerran also shared with HRTV the recruitment challenges he believes the finance industry will face over the next few years, and what HR can do to manage them.


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HRTV: Small Talk on sugar-coating employees’ stories

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Singapore – Human resources (HR) leaders must be careful not to embellish employees’ stories when using them for recruitment purposes.

According to Paul McGrory, head of regional resourcing at Royal Bank of Scotland in Asia, HR should only help employees reflect on their work to tell their own stories.

McGrory said HR can ask employees “questions which reflect on what they have done that is representative of the brand, culture and values of the company” as a start.

In this latest episode of Small Talk, Sabrina Zolkifi and Lee Xieli further discuss how public relations are one of the most stressful jobs in the market, and why more Chinese employees are looking to switch jobs.

They also shared what HR can do to facilitate more flexible working arrangements, and had a candid discussion on why the Asian culture of saving “face”, and the fear of line managers can be detrimental to job satisfaction.

Glenn Tan, executive director of motor vehicle distributor Tan Chong International, used to host “power breakfast” meetings to allow his staff to share their problems in a more casual setting. However, he has stopped hosting them as some managers had begun picking on employees they thought were ratting them out.

“After a while, people didn’t want to say anything at the meetings,” Tan said.

HRTV: Small Talk on why engagement surveys fail

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Singapore – The results from your internal employee engagement surveys may not be as truthful as you think.

This is because many companies usually make 10 key mistakes when carrying out engagement surveys. Brad Federman, president of Performancepoint, said one of the biggest mistakes an organisation can make is to ignore the “big brother syndrome”.

“People rate the organisation well because they know the company has access to their ratings. If you want insights to strengthen your organisation, do yourself a favour and use a third party,” he said

Small Talk discuss other survey blunders companies can avoid, and why some times, conflicts between different business divisions can be healthy. It also discusses why social media sites can sabotage your working relationships with colleagues.

More than half of 400 respondents in a Robert Half survey said social media has negatively impacted their workplace relationships.

Small Talk also shares what employees can do to project a professional image online, and the part HR can play in creating a better employer branding strategy.

Martin Cerullo, managing director for development for Alexander Mann Solutions in Asia Pacific, said a good employer brand can increase retention rates and loyalty.

“It’s very important for organisations to work on their brand at the very beginning of a programme, so they can get support from all the leaders in the business and not just human resources.”


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Written by Sabrina Zolkifi

April 15, 2011 at 1:30 pm

HRTV: Small Talk on how social media affects your job

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Singapore – Social networks such as Facebook and Twitter have become extensions of our real lives, so it’s no surprises than that they could affect people’s work decisions as well.

According to the quarterly Randstad Workmonitor, nearly 60% of 405 local respondents use social media to research on a potential employer. Another 60% also added they would not consider working for a company if there have been negative comments made about them on social media.

Lee Xieli and Sabrina Zolkifi discuss the influence social media has on today’s employees, as well as why letting employees go can turn out to be a good thing for some organisations.

They also talk about the possibility of bringing pets to work, and what human resources can do to help welcome more workers with disabilities into the workplace.

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HRTV: Video resumes can work both ways

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Singapore – Job candidates should not be the only ones creating video resumes, because employers can use the same medium to attract the right talent.

By uploading videos on a company’s recruitment page, employers can communicate their recruitment needs better and attract the right talent to the organisation. Human resources can also broadcast job postings via videos to make it more interactive and appealing for jobseekers.

Venus Ng, business development manager at Prevview.com, an interactive video job portal, said video resumes help both job seekers and employers communicate with each other even before the first round of interviews.

Although there is a growing demand for video resumes by employers, Ng doesn’t believe it will overtake the need for or importance of a face-to-face interview. She said the main focus of using video resumes is to shorten the first round of the interview process, so employers can screen for the right candidates.

“Now they only spend time and money on the candidates who really stand out and suit the company culture,” she added.

To read the full article, click here: http://www.humanresourcesonline.net/news/25364

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Written by Sabrina Zolkifi

March 24, 2011 at 10:56 am

HRTV: Small Talk on Asian managers’ lack of confidence

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Singapore – Asian leaders lack confidence in themselves, with only 10% believing they are capable of overcoming challenges such as talent development and business growth.

Additionally, nearly half of managers in Singapore, Malaysia and Thailand felt their job were “sometimes or often stagnant”. Companies in the Southeast Asia region have to recognise these gaps in the organisation if they wish to help their leadership talent succeed. Respondents have said they would like their bosses to give them more authority and decision-making opportunities to remain engaged.

Lee Xieli and Sabrina Zolkifi sat down for the 10th episode of Small Talk to discuss why it is important for leaders to be confident. They also talk about how entry and mid-level Indian employees can expect salary increments of up to 15% this year – the highest in the region.

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Written by Sabrina Zolkifi

March 18, 2011 at 11:57 am

HRTV: Always place employees before customers

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Singapore – If companies want to drive growth and innovation, they have to put their employees before the customers on their list of priorities.

“It is our employees who create the differentiation advantage,” Vineet Nayar, chief executive officer of global IT firm HCL Technologies, said. He added companies have to realise that it is the employees who set a company apart from its competitors, and by placing the staff on the “centre stage of investment”, organisations can grow faster.

Nayar sat down with HRTV and shared how the human resources (HR) team’s responsibility is to design creative programmes that help managers come up with new ideas to better manage the employees. Inspiring the troops should not fall only on HR’s shoulders’. Instead, everyone should be held accountable.

“The day we delegate the responsibility of motivating our employees to HR, we make a huge mistake,” Nayar said. “HR can only innovate on how [managers] motivate [employees], but they can’t motivate on [the manager]’s behalf.”

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Written by Sabrina Zolkifi

March 16, 2011 at 10:33 am